Account Specialist

job description:

• Schedule appointments and follow up
• Track customer requests from the beginning to the end of the process.
• Respond to customer queries in a timely and accurate way
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
• Update our internal databases with information about issues and useful discussions with customers
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Organizing and managing time efficiently to meet deadlines.
• Collaborating and working well within a team.