Customer Relationship supervisor ‎

Job description:

• Manage customer inquiries, assess their conditions, and understand their needs and requirements.
• Monitor and track customer requests from the beginning of the process until completion.
• Review the progress of leads within the process.
• Prepare and compile detailed reports for management.
• Communicate with sales and marketing teams to gather precise customer requirements and identify opportunities.
• Assist in recruiting, training, and onboarding new team members.
• Provide coaching and training to achieve retention and improvement goals.
• Identify key performance indicators (KPIs) and explore areas for enhancement and improvement.
• Address escalated lead issues and establish strong, sustainable relationships with customers.
• Manage and organize team meetings for collaboration, training, and improvement.
• Present suitable solutions and enhance customer satisfaction.
• Handle customer feedback and ensure continuous improvement.

Qualifications:

• Proficiency in advanced Excel and management reporting.
• Effective communication skills.
• Creative thinking to propose optimal solutions.
• Time management and planning abilities.
• Active listening skills.
• Team-oriented mindset.
• Networking skills and relationship maintenance.
• High emotional and social intelligence.